Terms and Conditions

White Hill Adventure Treks & Expedition is a trusted leader in Himalayan trekking and expedition services. We are committed to providing the best possible experience for our clients, guided by the principle that “our honesty leads to success.” Before booking your trip, please carefully review the following terms and conditions.

General Booking Conditions

  • For Nepal, Bhutan, and Tibet: A passport photocopy and flight details are required when booking your trip. We also require a non-refundable deposit of 20% to 40% of the total trip cost. The remaining balance must be paid upon your arrival in Kathmandu before your trek, climb, or tour begins.

Trip Cancellation Policy

  • Cancellation Notice:
    • For Nepal trips, cancellations must be made at least 1 week before the departure date.
    • For Bhutan and Tibet trips, cancellations must be made at least 1 month in advance.
    • Cancellations will be officially recognized after we receive an email from you confirming the cancellation.
  • Postponement:
    If you need to cancel due to a genuine reason (e.g., sickness, accident), you may postpone your trip. The deposit is non-refundable, but you can use it for the same trip within 1 year. After 1 year, the trip price will increase by 10% per year.
  • Cancellation Charges:
    • 30 days or more before departure: 30% of the tour cost will be retained as a cancellation fee; 70% will be refunded.
    • 29 to 10 days before departure: 60% of the tour cost will be retained; 40% will be refunded.
    • Less than 9 days before departure: 100% of the tour cost will be retained; no refund will be issued.
  • Unsuccessful Trip:
    No refunds will be provided for trips that are not completed or are unsuccessful due to the client’s personal issues, sickness, or unfavorable weather conditions.

Mode of Payment

  • Account Details:
    • Account Name: White Hill Adventure Treks & Exp PL
    • Account Number: 01907533950018
    • Bank Name: Himalayan Bank Ltd
    • Bank Address: Tridevi Marg, Kathmandu, Nepal
    • Swift Code: HIMANPKA
  • Accepted Currencies:
    We accept all major currencies, including USD, Euro, SGD, CAD, Pound, Swiss Franc, AUD, INR, Chinese Yuan, Japanese Yen, Riyal, etc., at the exchange rate on the day of payment.

Last-Minute Booking

  • Nepal:
    We accept last-minute bookings up to 3 days before the trip departure date.
  • Bhutan and Tibet:
    Last-minute bookings may not be possible.